Woodcraft Supplies About us
Purchasing policy -
(1) PRODUCT SALES & DELIVERY: Most orders are shipped within 48 hours of receipt. However, depending of demand for the product, some items may require up to two weeks for shipping. You should allow additional times for the shipping of products being imported.
(2) CANCELED ORDERS: Orders can be canceled by emailing Customer Service at email@example.com only prior to payment processing.
(3) BACK-ORDERS: If your order cannot be shipped within the stated delivery date, we will notify you of the expected ship date.
(4) 30 DAY RETURN POLICY: We will accept any return within 30 days (shipping cost are not refunded) in new or like-new condition (see exceptions below). We will only issue a refund or send a replacement as needed once the item has been received in our warehouse.
Exceptions to our return policy:
Consumable items (such as products that can be diminished or used up) are not returnable once they have been opened. However, we will accept a return for any unused and unopened consumable item.
All items must be returned in their original packaging along with all accessories, parts, and instructions manuals that were shipped with your original order. Our 30-day return policy starts from the day your product is received. We need to have the return package postmarked within 30 days of the date that your item was delivered (regardless of what date the product was first used).
Shipping and handling costs are non-refundable
VHS Videos and DVDs may only be exchanged in the event of a manufacture defect.
Send all returns via a GROUND method that can be tracked- Registered post or courier to:
P O Box 12
HOWARD QLD 4659
Along with your return, be sure to include the following:
A. Your complete name, address, phone number and email address.
B. A detailed explanation regarding your reason for returning the item(s)
C. Information about whether you would like a refund or a replacement
(5) Customers will be responsible for all charges associated with shipping and handling. Once the merchandise is returned to our warehouse, a credit memo will be issued to our accounting department to issue a credit for the original purchase price less the shipping and handling charge.
(6) POSTAL MAIL ORDERS: Upon receipt of your payment, we may wait up to 7 days for the cheque to clear before we can ship your order. For faster shipping, we suggest you pay by EFT or money order. Send your payment for the total amount (be sure to include shipping/handling costs) in Australian dollars only to:
PO Box 12
Howard QLD 4659
(7) PRICING & AVAILABILITY: All pricing and product availability are subject to change.